NearMe policy
Cancellation policy
Last updated: August 2, 2026
Cancelling or rescheduling
You may cancel or reschedule a cleaning without a fee when you give NearMe at least 24 hours’ notice before the scheduled appointment.
Less than 24 hours’ notice
Cancellations or rescheduling requests made less than 24 hours before the appointment are subject to a $50 fee.
Unable to enter the home
A $75 lockout fee applies when the cleaning professional arrives but cannot enter or begin the service because access has not been provided.
Recurring service
Recurring customers may pause or end their schedule without a termination fee when at least 24 hours’ notice is provided before the next visit.